Pricewaterhouse Coopers, an international professional services firm, enlisted Rare Medium to augment their user research and user experience architecture team. This collaborative group was responsible for creating a new tax preparation workflow system for PwC’s tax services group. During this initiative, Rare Medium provided user experience research, information architecture and user interface design services to PricewaterhouseCoopers.
Using the Agile Methodology, the system was developed and built on an IBM Websphere Lombardi platform. User research included site visits to nine US cities, cognitive walkthroughs, heuristic evaluations, composition reviews, and extensive user story development based on ethnographic research of 12 user roles. Findings were translated into an extensive site architecture, a gap analysis, over 300 wireframes and patterns documentation, all of which spanned a variety of complex tax workflow scenarios. The timeline for this project was extremely aggressive and sprints were typically two weeks in duration. Finally, to assist PwC in communicating their new project rollout, Rare Medium delivered designs for a project status and awareness intranet site.
