Thinking of deploying Business Intelligence (BI)? So are your competitors. Gartner’s 2015 CIO survey showed that BI is the No.1 technology priority for CIOs this year. The Delta project was an exciting opportunity for the Rare team to implement a robust Business Intelligence solution for the Delta Call Center teams. This new Delta Dashboard was designed to provide users with comprehensive access to critical information to measure performance and enhance effectiveness across call centers worldwide!
Recognizing that effectively visualizing Key Performance Indicators was integral to the effort (studies have shown that ~70% of the sense receptors in the human body reside in our eyes), the challenge for Rare was to ensure that key data was provided to delta users in a rich, meaningful – and actionable – manner. Extensive user interviews and workplace observations helped identify key work place needs; data artifacts were determined and extensive integration ensure that data was accessible and timely. Indeed, over seventy-five percent of Business Intelligence success is determined by factors other than data and technology (Center for Information Based Competition) – it’s critical to present the right information in the most effective manner to each system user and that’s exactly what the Rare team did for Delta!
Effectively visualizing Key Performance Indicators is integral as 70% of the sense receptors in the human body reside in our eyes. Optimal user experience design ensures a rich, highly functional and effective user experience across multiple devices.
Seventy-five percent of Business Intelligence success is determined by factors other than data and technology (Center for Information Based Competition) – it’s critical to present the right information in the most effective manner to each system user.
